Refund Policy
Last updated: 5 October 2026
SmartSearch passes are digital products with instant access, so a downloaded slide can not be handed back. We still want every payment to be fair. This page explains exactly when we refund and how to ask.
Try before you pay
You can browse the slide library free, without paying, before you buy a pass. We encourage you to do that first, so you know what you are getting.
What you are buying
A pass is a one-time payment. It gives unlimited slide downloads for the length of the pass you chose (1 month, 4 months or 1 year). It does not renew automatically, and we never store your card details.
7-day money-back guarantee on the 1-year pass
If you buy the 1-year pass and are not happy with it for any reason, write to support@bundleslide.com within 7 days of the payment and we will refund the full amount. No questions asked. The pass is switched off when the refund is made. This guarantee is available once per person (one refunded 1-year pass per customer).
When we refund in full
- Your payment went through but your pass was not activated, and we could not fix it within 7 days of you telling us.
- You were charged twice for the same purchase.
- You were charged a wrong amount. In this case we refund the difference.
When we do not refund
Apart from the 7-day guarantee on the 1-year pass above, once a pass is active and working, the sale is final. That means we do not refund for a change of mind, for time left unused on a pass, or because the slides were not what you expected after you had downloaded them. Refunds are also not available if your account was closed for breaking our Terms of Service.
How to ask for a refund
Write to support@bundleslide.com within 7 days of the payment and include:
- The email address you used at checkout.
- Your order number (it looks like “BS-1005” and is on your Account page) or your payment ID (it starts with “pay_” and is in your Razorpay receipt).
- A short note on what went wrong. A screenshot helps.
We aim to reply within 3 working days. If you typed the wrong email at checkout, write to us with your order number and we will help you get into your purchase.
How refunds are paid
Approved refunds go back to the same payment method you used (UPI, card or netbanking) through Razorpay. Your bank usually shows the money within 5 to 7 working days after we approve it. When a refund is made, the pass it was for ends.
Money deducted but the payment failed?
Sometimes a bank takes the money and the payment fails on the way. This is normally returned to you automatically within 5 to 7 working days. If it has not reached you by then, write to us with the details above and we will look into it.
Who to contact
Bundle Slide (a unit of Cloud E Retail)
Email: support@bundleslide.com